Client Terms and Conditions

As a courtesy here is a quick summary of some of most common questions on payments & refunds from Galapagos Local Tours LLC (we, our) but there are more situations that can impact Client's (you, your) booking, payments and refunds outlined in the TERMS & CONDITIONS below. Please see our full Client TERMS & CONDITIONS below this courtesy summary that govern our services to you as a Client.

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PLANNING FEES

Planning fees apply to Clients requesting Galapagos Local Tours to build a custom itinerary above and beyond buying individual tours to travel on their own. Due to the custom nature of our travel advisory services while keeping individual tour prices reasonable, we use planning fees to reflect the amount of custom planning time required to build and finalize your entire custom itinerary in timeframe available.

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Initial Planning Fee - starts at $150, varies based on complexity of trip and size of group.  Includes one round of changes. 

Additional Planning Fees - for 2nd and more rounds of changes will be quoted.

All planning fees are non-refundable.

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PAYMENTS

Payment plans vary by type and timing of booking.  Payment plan options will be included in your quote.

"Last Minute" bookings 45 or less days prior to departure require up front payment to make reservations.

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REFUNDS

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Our normal refund policy, unless you are notified in writing otherwise during planning & booking process, is to refund your payments less the following % penalty fee of your total Galapagos Local Tours LLC invoice(s) after first subtracting non-refundable planning fees:

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• Confirmation date to 90 days before departure:      10% penalty

• 89 - 46 days prior to departure:                                    25% penalty

• 45 or less days prior to departure:                              100% penalty

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Penalty fees subject to change based on tour operators' policies if higher penalty amounts or earlier cancelation dates which will be noted on your trip quote.

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If you have any claim for refund or adjustment regarding your Trip, you agree to deliver it to Galapagos Local Tours LLC in writing, including full details and documentation regarding the background, rationale, and proof of payment. We will place our best efforts to resolve your claim in a manner fair to all parties involved. Chargebacks on credit card payments are NOT ALLOWED by our Clients except in limited cases, please read in full TERMS AND CONDITIONS below.

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Clients acknowledge when requesting services from Galapagos Local Tours LLC that the below TERMS AND CONDITIONS supersede any language in this courtesy summary.

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